Privacy Policy
www.air-sourceheatpump.co.uk

We take data protection seriously and respect the sensitivity of your information.

Effective Date: 6 January 2026

At Air-sourceheatpump.co.uk (“we”, “us”, “our”), protecting your personal data is a top priority. We are committed to being transparent about how we collect, use, and protect your information, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We may collect and process the following personal information from you:

  • Contact information: name, email address, phone number, postal address.

  • Technical information: IP address, browser type, operating system, pages visited, and date/time of your visit.

  • Usage information: interactions with our website, forms submitted, grant enquiries.

  • Financial information (if applicable): for service or grant-related transactions.

We only collect data necessary to provide our services and improve your experience.

2. How We Use Your Data

We use your personal data for purposes including:

  • Responding to your enquiries about solar grants and services.

  • Verifying eligibility for government or partial grant schemes.

  • Sending updates, promotions, or service-related communications (only if you consent).

  • Improving our website, services, and user experience.

  • Complying with legal obligations.

We will never sell your data to third parties.

3. Legal Basis for Processing

Our legal grounds for processing your personal data include:

  • Consent where you agree to receive communications from us.

  • Contractual necessity processing is required to provide the services you request.

  • Legal obligation processing is necessary to comply with UK law.

  • Legitimate interests for improving our services, security, and website functionality.

4. Sharing Your Data

We may share your data only with:

  • Trusted service providers assisting us with website hosting, IT, and grant processing.

  • Regulatory authorities, if required by law.

  • Affiliated partners, only when you have explicitly agreed.

All third parties are required to process your data securely and in accordance with this Privacy Policy and UK GDPR.

5. Data Retention

We keep your personal data only as long as necessary for the purposes described above or to comply with legal obligations. When data is no longer required, we securely delete or anonymise it.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data we hold.

  • Request correction of inaccurate data.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to our processing of your data.

  • Receive your data in a portable format.

  • Withdraw consent at any time.

To exercise these rights, contact us at alex@air-sourceheatpump.co.uk

7. Cookies & Tracking

Our Website uses cookies to enhance your experience. You can manage your cookie preferences in your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time, to ensure our compliance is kept up to date. Any changes will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or our data practices:

Email: alex@air-sourceheatpump.co.uk
Website: www.air-sourceheatpump.co.uk
Address: air-sourceheatpump.co.uk, Bury Lodge, Bury Road, Stowmarket, Suffolk, IP14 1JA

This policy ensures compliance with UK GDPR, Data Protection Act 2018, and demonstrates that data protection is serious to us.